If necessary, on this page you will find more information regarding our interior lighting products and handcrafted furnishing accessories. All frequently asked questions useful to give you immediate assistance. For more information do not hesitate to contact us.

Frequent Questions

What is the customization service?

Our company is able to make custom orders of any product from the categories we work with. It will be possible to choose sizes, colors, structure and any other detail, according to your needs.

When will my order be shipped?

Shipping times vary depending on the product chosen during the purchase. For more information, please contact our Customer Service

What are the shipping costs?

Shipping costs will be calculated at checkout, the cost varies depending on the weight and volume of the products that have been purchased.

Is it possible to cancel an order that has already been placed?

Each Banci product is handcrafted for our customers, so once the order is confirmed, cancellation will not be possible.

What should I do if I receive a defective item?

For any request you can contact our Customer Service by mail or by phone. We will be happy to help you solve the problem.

Can I change the shipping address after placing an order?

Of course, we kindly ask that this be communicated as promptly as possible by sending us an email to the following online@banci.it *The address must remain in the same state as the previous address provided to us.

How can I check the progress of my shipment?

How can I check the progress of my shipment?

What are the shipping costs for a return?

The shipping costs of a return vary according to the courier that will be chosen for the return of the product. For more information, you can contact our Customer Service.

What should I do if I haven't received my order?

For any request for information regarding the progress of your order, you can contact our Customer Service or contact us by email at online@banci.it

How do I contact Customer Service by telephone?

You can contact us at the following address:
(+39) 055 751941
The Instant Chat service remains active directly on our shop MON - FRI / 9:00 - 17:30

What material are your products made from?

We mainly use iron for the central structure of our products, which is rigorously wrought by hand. We also use various types of marble, Murano glass, crystals and fabric for lampshades.

What types of lights are supported by your products?

For more information on which lights are supported by our indoor lighting items, we recommend that you contact our Customer Care to get all the details.

Where are your items produced?

Our items are produced exclusively and 100% in Italy, processed in our factory in Scandicci, the beating heart of Made in Italy manufacturing and craftsmanship.

What are the lead times for creating a customized product?

The timing of the realization of our products has many variables to take into consideration. For more detailed information on the article of your interest, contact our Customer Service.

Are the products on your site ready for delivery or are they all made at the time of the order?

The products on our online shop are not ready for delivery, but made for you upon confirmation of your order.

What products do you recommend for cleaning your items?

To clean Banci Firenze chandeliers, we recommend using a soft, slightly damp cloth. For any other more specific information you can contact Customer Service.
For any other information you can contact our Custom Service